Sr-Rm-012

Service Request SR-rm-012

Team C

BSA/310

October 20, 2013

Iwona Rusin

Riordan Manufacturing

A global plastics manufacturer, Riordan Manufacturing is a behemoth in the manufacturing industry, with yearly revenues in excess of $1 billion. Riordan has three operating facilities in Georgia, Michigan, and California, plus a joint venture in the People’s Republic of China. With such dispersed locations, the organization has relatively high demand for electronic business systems in order to manage all branches effectively.

Riordan manufacturing has already implemented several business systems in an effort to bridge the gap, but with little success. Currently in place are such systems as bar code reading, electronic data interconnect, and an executive decision support system, but these systems only exist at corporate headquarters in San Jose, California. In the following service request will be outlined possible improvements to be made to existing business systems within the different departments. We will also be suggesting the different systems that should be implemented on top of the existing structure.

Finance and Accounting

Riordan Manufacturing already has some systems in place that are needed, such as the Transaction Processing System. The TPS is just a simple processing system that allows the workers on the shop floor to input transactions, perform calculations, updates, merge and also alter data. This system also allows the user to output different types of reports. By having the TPS in place, it allows the organization to be able to work with the customers personally and easily. The second system is the Decision Support System, which grants managerial staff access to important business information in order to aid in the decision making process. Meaning, the decision support system will take hypothetical questions (i.e. yearly sales forecasts) and answer them based on past information. The last system is the Sales and Purchases systems, which allows...