The Study on Role of Information Technology in Operations Management Taking the Example of Vertex Customer Service India Limited ‘
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Date Submitted: 11/23/2013 12:37 AM
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‘The study on role of Information Technology in Operations Management taking the example of Vertex Customer Service India Limited ‘ |
BY: Manjil Borgohain(2K12A33) |
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Introduction
The traditional trade-offs are no longer valid for most businesses because technology has “raised the performance bar” by allowing firms to compete on all platforms.
Advancement in technology are affecting every aspect of business, and operations management is no exception. From robotics and automation on the factory floor to information technology in the form of enterprise resource planning (ERP) systems and the Internet, technology, and especially information technology, is dramatically changing the way in which both manufacturing and service operations are being designed and managed.
Vertex is a Call Centre operator that offers a variety of other business process outsourcing (BPO) and customer management outsourcing services. This is a British firm that has reflected general trends in the industry over the past decade by having more of its services provisioned from India and by marrying its call Centre operations with debt collection services.
The company acquired Indian call Centre operator and BPO provider Shell Tran source Limited and includes services like:
* Business process outsourcing
* Consultancy services
* Customer Management
* Finance & Accounting
* HR Outsourcing
* Software
* Offshoring
* Debt Management
* Telecom
Need and Relevance
In today’s age all the countries have a very large internet base and it is growing at a rapid pace. Thus in this era of revolutionary change in the technological environment of the world, the way of operation is also changed very rapidly. The topic of this study i.e., “The study on role of Information Technology in Operations Management taking the example of Vertex Customer Service India Limited “ is therefore is of much importance to know about the present day...
