Lessons from the Service Sector

Article summary: Lessons in the service sector

The article starts on very great tone by providing the examples from different service sectors which give glimpse about the cutting edges management practices. Article talk about the different industries from the past recessions and how those industries help to shape the economy, which offers insights into the ways to boost productivity and cutting edge competitive strategies of little understood service sector.

The integrating functions which is combination of marketing and manufacturing functions founds at very low level in organizations. Due to this integration functions the jobs under the title product manager and branch managers are created, which address the marketing and manufacturing problems and also handling the profit responsibilities. The integration functions works well when there are some strategic service visions within the organizations. The primary function of strategic vision is to identify the target market, address the needs of the market customers, codification of the service concept and design of the service delivery system. In order to achieve their status the companies target their important employees and customers. The companies show how the productivity depends upon the core group of employees which share the common values and strategic goals.

The article talks about the difficulty to apply the strategic vision deliver the services and oversee the services. Companies try different approach or incentives to motivate their employees for better and high quality service. Making the person visible and employee of the month are the different techniques company’s follows to reward their best employees. The article put emphasis on the scale of the economy, which is important for companies with many units. The assets are replaced by the information for forecasting and inventory control techniques. The article gives the practical examples from each service sector to explain or support...