Project Report

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HUMAN RESOURCE MANAGEMENT PROJECT Spring (2013) |

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Submitted to: |

Human Resource Management Practices

Telenor Telecommunication Company

Table of Contents:

1. ACKNOWLEDGMENT 3

2. INTRODUCTION 4

2.1. OBJECTIVE 4

2.2. METHODOLOGY 4

2.3. SCOPE 4

2.4. LIMITATIONS 4

3. HRD STRUCTURE IN TELENOR 5

3.1. TELENOR INTRODUCTION 5

3.2. TELENOR VISION &VALUES 7

3.2.1. Vision 7

3.2.2. Core Values: 7

3.3. TELENOR’S HUMAN RESOURCE DEPARTMENT STRUCTURE 8

3.3.1. People Excellence (P.E) 8

3.3.1.1. Recruitment 9

3.3.1.2. HR Operations 10

3.3.1.3. Organizational Development 10

3.3.1.4. Health Care Services 11

3.3.2. Business Process Improvement 12

3.3.3. Organizational Support Services 13

3.3.4. Safety and Security 13

3.4. Factors that Influence Motivation & Performance 13

3.4.1. Performance Appraisal Methods 14

3.4.2.1. Telenor Development Process (Web competence) 15

3.4.2.1 IVC - Employee Survey 15

3.5. General Policies 16

3.5.1. Further Education 16

3.5.2. Gratuity 16

3.5.3. Internship 16

3.5.4. Laptop 17

3.5.5. Leave Fare Assistance 17

3.5.6. Leave 17

3.5.7. Life Insurance 17

3.5.8. Long Service Awards 18

3.5.9. Maternity Leave 18

3.5.10. Medical & Hospitalization 18

3.5.11. Mobile Connection and Handset Allowance 18

3.5.12. Mobile Connection for Family and Friends 18

3.5.13. Pick and Drop Service for Females 19

3.5.14. Provident Fund 19

3.5.15. Recognize Heroes at Work and In Life 19

3.5.16. Relocation 19

3.5.17. Retirement Age 20

3.5.18. Salary Increments and Salary Adjustments 20

3.5.19. Travel 20

3.5.20. Working Hours 20

3.5.21. Working on Holidays and Late Sittings 20

4. HRM STRATEGY & PRACTICES IN TELENOR 21

4.1. HUMAN RESOURCE MANAGEMENT STRATEGY 21

4.1.1. Strategic Planning 21

4.1.2. Strategic Direction 22

4.1.3. Strategic Initiatives 22

4.1.3.1. Improving Their Customer Proposition 22

4.1.3.2. Implementing Data Strategy. 23

4.2....