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Category: Philosophy and Psychology
Date Submitted: 09/15/2010 10:54 AM
Conflict Resolution Strategies
Direct Rational Strategies Expertise: Influencing thru superior knowledge in the field Persistence: Continue in spite of opposition Simple Statement: A matter of fact statement of one’s opinion or idea Assertion: Influencing thru forceful declaration of one’s position
Spectra Interventions
Conflict Resolution Strategies
Direct Non-rational Strategies Evasion: Avoid or get out of way who oppose Threat Use of coercive power associated with one’s position Fait Accompli Do whatever without bothering about other party’s intentions or instructions Supplication Request, pleading, begging to higher position
Spectra Interventions
Conflict Resolution Strategies
Indirect Rational Strategies Bargaining: Reciprocal exchange of favors – may have hidden agenda Compromise: Influencing by mutually agreed settlement for demands of one another Persuasion: Coaxing arguing and reasoning Manipulation Selective in information disclosure and structure of events Cooptation: Give important position to gain support
Spectra Interventions
Coping With Conflict
Cooperative
Yielding
Concern about others’ outcome
Problem Solving
Compromise
Non- Cooperative
Inaction
Contending
Concern about own outcome
Assertive
Non Assertive
Spectra Interventions
Coping With Conflict
Inaction / Withdrawal / Avoiding – Avoids taking position, opts out Reduces tension, postponement of conflict, no resolution
Situations where appropriate 1. Issue is trivial 2. Potential dysfunctional effect of confronting the other party outweighs benefits of resolution 3. Cooling off time is required Situations where Inappropriate 1. Issue is important to you 2. It is your responsibility to make a decision 3. Parties are unwilling to defer, issue must be resolved 4. Prompt attention is needed
Spectra Interventions
Coping With Conflict
Yielding/ Accommodating/ Obliging– Leans backward, does not hurt others Works out well with unimportant...