Submitted by: Submitted by steph25
Views: 95
Words: 42732
Pages: 171
Category: Science and Technology
Date Submitted: 02/06/2014 08:33 AM
Contents
1 IT Governance – The Business Case . . . . . . . . . . .
1. 1 1. 2 1. 3 1. 4 4
7 Supplier Governance . . . . . . . . . . . . . . . . . . . . . . . .
7.1 7.2 7.3 7.4 7.5 7.6
37
Wh y i s I T Go ve r n a n ce im p o r ta n t? . . . . . . . . . . 5 Wh a t d o e s IT Go ve r n a n ce co ve r ? . . . . . . . . . . 6 Wh a t a r e t h e b e n e fits? . . . . . . . . . . . . . . . . . 6 Wh a t i s I T Go ve r n a n ce b e st p r a ctice ? . . . . . . . 7 9
Why i s suppl i er governance i mportant? . . . . . . 37 The customer ’s rol e . . . . . . . . . . . . . . . . . . . 38 H ow best to sel ect a suppl i er . . . . . . . . . . . . . 40 The customer/suppl i er rel ati onshi p . . . . . . . . . 40 Servi ce management techni ques and SLA S . . . 41 The suppl i er/outsourci ng governance l i fecyc l e . 42 43
2 Performance Measurement . . . . . . . . . . . . . . . . . .
2. 1 2. 2 2. 3 2. 4 2. 5 Wh o a r e t h e sta ke h o ld e r s a n d wh a t a r e
Wh y i s p e r f or m a n ce m e a su r e m e n t im p o r ta n t? . 9 Wh a t d o e s pe r fo r m a n ce m e a su r e m e n t co ve r ? . 10 t h e i r r e q u i r em e n ts? . . . . . . . . . . . . . . . . . . . . 11 Wh a t s h o u l d we m e a su r e ? . . . . . . . . . . . . . . . 12 Wh a t i s b e s t p r a ctice ? . . . . . . . . . . . . . . . . . . 12
8 IT & Audit Working Together and Using CobiT . . . . .
8.1 8.2 8.3 8.4 What are the rol es of IT and audi t for
Introducti on to C obi T . . . . . . . . . . . . . . . . . . 43 H ow i s C obi T...