Service Request Sr-Kf-013

Service Request SR-kf-013

Michael Apoyan, Bernadette Carmichael,

Juan Colon, Eugene Park, & Hector Sanchez

BSA/375

March 31, 2012

Darice Corey

Service Request SR-kf-01

Statement of Scope and Goals

At this stage, system analysts need to identify the value of the system and define the main business needs requiring attention (Dennis, Wixom, & Roth, 2009). Kudler’s Fine Foods wants to create a system to track customer purchases. They will apply a Frequent Shopper Program to award loyalty points to customers every time they buy products or services from Kudler (University of Phoenix, 2012). The value of this system lies in maximizing customer satisfaction by improving products and services. Customers will receive expensive gift items and benefits, including first-class airline upgrades and specialty foods (University of Phoenix, 2012).

Analysis Methods to Determine User Needs

Analysts uncover requirements through observing users, interviewing users, reading

existing documents concerning all aspects of an organization, and going through existing

automated systems (Satzinger, Jackson, & Burd, 2011). They can also seek the opinions and

ideas of management, executives, and customers.

Analysts then structure the information they have gathered to understand the new

system’s requirements (Satzinger, Jackson, & Burd, 2011). The creation of diagrams expresses

the new system’s processing requirements. Prototyping pieces of the new system and having

users review them helps analysts further (Satzinger, Jackson, & Burd, 2011). The sum total of

the activities above help in full definition of the new system’s requirements.

Supporting Measures for Success

Testing

One way of measuring success is to execute different tests on the system. An inspection is a type of test where groups formally examine code for errors (Valacich, George, & Hoffer, 2009). Automated inspection software detects syntax and grammatical errors while humans...