Riordan Manufacturing Service Request

Running head: SERVICE REQUEST (SR-rm-012)

Service Request SR-rm-012

Learning Team A

James Agustin

Kris Casebolt

Phillip Kellogg

Sean Stallings

BSA/310

September 6, 2010

Jennifer Streker

Service Request SR-rm-012

Company Profile:

Riordan Manufacturing Company is an industry leader in the field of plastic injection molding and is primarily a research/development facility concentrating on medical parts. Since its establishment in 1991 Riordan has grown its facilities throughout the United States and has started a joint venture in China. The corporate headquarters is in San Jose. Riordan’s Pontiac, Michigan plant manufactures custom plastic parts. Riordan’s Albany, Georgia plant manufactures plastic beverage containers.

The working force of Riordan Manufacturing is employed by 550 people with projected annual earnings estimated at $46 million. Its success in the market achieved a placing in the Fortune 1000 netting its revenues in excess of $1 billion.

Legal functions are managed by Lowell Bradford, chief legal counsel, is responsible for all legal matters and contracts. All department heads forward legal questions to Mr. Bradford for review seeking his personal knowledge, experience or consultation with the law firm Litteral & Finkel, retained by Riordan.

Litteral & Finkel provide Riordan with legal services in areas of tax law, immigration matters, civil litigation, real estate transactions, employment law, workers compensation, labor laws, and customs regulations.

Mission

Riordan manufacturing credits its success in the business to the simple attainable mission it established when they first began. The mission includes their Focus, Customer Relationships, Employees and Future.

Focus

Riordan strives to be the industry leader in the manufacturing of polymer materials

answering the complex needs of their customers. The research and development team will continue to identify the latest trends in the industry.

Customer...