Case 2

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Case 2

How does McCain view her role as human resource manager?

McCain takes her role as human resource manager very seriously. Instead of department management selecting new employees, she conducts all interviews and selects the right person for the job. McCain also finds that she needs to closely monitor the employee’s performance to ensure they are following procedures and that every employee receives proper treatment. As the human resource manager, she finds it important to promote organizational performance. She is involved in enhancing the performance by creating incentives for the sales person who achieve and exceed their sales goals.

Another important task that she had taken on is developing a human resource unit separate from operations and sales. Through the establishment of the human resource unit, she had to slowly influence changes in the existing human resource-related practices. The change in the organization was also recognized by the sales manager. In developing working relationships with the operations and sales divisions, they had to determine if human resource involvement was necessary for staffing decisions. Pat Hartlake, the operations manager saw the importance of a separate and experienced human resource unit needed for developing good relations with the staff to successfully address human resource problems. McCain is confident that she can create and maintain an outstanding human resources department while improving overall performance of the retail store.

What is Harrison Brother business strategy?

Harrison Brothers has five strategic goals for business success. They are: Convert non selling space into revenue generating selling space; Build up underdeveloped merchandise categories; Invest aggressively in private brands like Polo, Nautica and Tommy Hilfiger; Reduce costs through use of advanced computer systems to project sales and manage inventory; and improve productivity of sales associates,...