Hampton Roads Transit

BALANCED SCORECARD: HAMPTON ROADS TRANSIT

Balanced Scorecard: Hampton Roads Transit

crittendenq@cox.net

Keller of Devry University

BSOP 588

Dr. Kapongo

Aug 2013

Balance Scorecard: Hampton Roads Transit

Background

Hampon Roads Transit (HRT) is the public transportation provider for the region. It was formed on October 1, 1999, after a merger between Pentran and TRT – the first voluntary merger of two transit agencies in the country. HRT serves six cities: Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach. The entire service area population is 1.3 million. HRT contracts with each city in the service area separately, and each city determines how much service is to be provided in their area.

Current services provided by HRT are

• Bus - 56 Fixed Regular Routes, 7 MAX Express Routes, 3 Seasonal VB Wave Routes and 7 Commuter Work Trips.

• The Tide – Virginia’s first light rail system

• Elizabeth River Ferry – Serving Downtown Norfolk and Olde Towne Portsmouth

• TRAFFIX – Providing transportation alternatives

• Paratransit – Service Available for Persons with Disabilities

HRT currently is home to 1,087 employees. The Hampton Roads Transit Vision & Mission statements are as follow:

Our vision

We envision HRT among the preeminent transportation organizations in the nation. We see regional mobility as the cornerstone of economic development and quality of life in Hampton Roads.

Our mission

Our mission is to serve the community through high quality, safe, efficient and sustainable regional transportation services.

(HRT http://www.gohrt.com/about/)

Balanced Scorecard

The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against...