A Critical Analysis of M&R’s Implementation of Global Oil

A critical analysis of M&R’s implementation of Global Oil balanced scorecard is that they created metrics, several metrics, and based on those metrics salaried employees could earn up to 10 percent bonus. I believe that Global Oil wanted to improve their services and creating metrics around the goal would hold the employees accountable in a transparency way.

The strength of the implementation is that the metrics did have multiple metrics, which had taken into consideration more than one area, it had taken into consideration thirty-two different metrics, so if they did not do well in one particular area, it did not mean they failed, they had several other metrics to be reviewed. Another strength is putting the balance scored in place, having this scorecard holds the employees and managers accountable and allows the manager more decision making or authority. Many times in our careers if we had just a bit more flexibility on the decision process, especially since we are on the frontlines of the company we would be able to make decision that are much more effective in our growth and profits.

A weakness of the implementation of the balanced scorecard is that the organization established project teams made up of managers. I think the teams should have had employees as well as different level of management. To include different positions allows a more diverse view of what the metrics should be focused on, being an employee and working with the consumer on day to day bases can really give you an understanding of what the consumer is looking for. Another weakness is how they rolled out the balance scorecard. A brochure describing the new balanced scorecard isn’t the most effective way of communication when you are trying to get employees on board. I did like the fact that they followed up the brochure with extensive meetings with employees to explain, but I think to be more effective they should have had the meetings first to roll out the balanced scorecard and then...