Singpost Singapore

Singapore Post Limited Annual Report 2012/2013

THE FUTURE OF POST

STAYING AHEAD TO SERVE OUR CUSTOMERS BETTER

We are focused on the transformation of SingPost. We are doing this for the long-term sustainability of our business and to ensure that we continue to serve the many millions in Singapore and beyond. Our strategy involves building five core pillars of our business – Mail, Digital Services, Logistics, Retail & Financial Services, e-Commerce.

Our Vision To be the regional leader in e-commerce logistics and trusted communications

CONTENTS

6 10 14 17 20 22 25 27 28 29

Letter to Shareholders Board of Directors Mail Logistics Retail CSR & Human Resources Investor Relations Property Business Review Group Financials

30 Group Five-Year Financial Summary 32 Financial Review and Outlook 38 Corporate Governance Report 58 Information on Key Management 60 Statutory Reports and Financial Statements

197 SGX Listing Manual Requirements 200 Shareholding Statistics 202 Notice of Annual General Meeting 207 Notice of Books Closure 208 Contact Points

Business Pillars

5

Mail Digital Services

Logistics

• Domestic & International Mail • Philately & Stamps • Hybrid Mail • Digital Services

• Speedpost • Quantium Solutions • Warehousing, Fulfilment & • Freight • Storage

Distribution

Retail & Financial Services e-Commerce

• Agency Services • Financial Services • vPOST • Clout Shoppe • E-fulfilment

providinG e-commerce LoGistics soLutions across asia pacific

We are growing SingPost into a regional champion, leveraging on our trusted brand and extending core competencies into fast growing areas like e-commerce, and e-fulfilment logistics. To do this, we will continue to invest in people, technology and customer service. Our focus is to build an excellent parcel network with high standards of service and delivery which will benefit our Singapore customers as well.

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