Mt302 Organizational Behavior Case Study 1

Starr Johnson

MT302 Organizational Behavior

Unit One: Case Incident 1

How a UPS manager can cut turnover

August 31, 2010

1. In dollars-and-cents terms, why did Jennifer Shroeger want to reduce turnover?

Jennifer Shroeger wanted to reduce turnover because the part-time workers who was

responsible for loading and sorting packages were walking out on the job at a 50 percent

a year. When Shroeger got promoted to district manager, she was facing many problems.

The entire UPS organization relies heavily on part-time workers. In fact, it has

historically been the primary inroad to becoming a full-time employee.

Shroeger responsible for $225 million in revenue, 2,300 workers, and the processing of

45,000 packages an hour but the firm wasn’t able to keep steady employees.

2. In addition to turnover, what other criteria should Ms. Shroeger examine in evaluating?

the effectiveness of the UPS program? Why is it important to examine multiple criteria?

in evaluating an OB program?

Ms. Shroeger should’ve examined what reasons did the past employees quit to begin with

so that she can try preventing it from happening in the future. It is always important to

examine multiple criteria just in case a new problem arises. They will already have the

solution to it.

3. What are the implications from this case for managing in future years when there may

be a severe labor shortage?

Employee and management development activities can play a critical role in a company's

business strategies. In the future the supervisors can adopt Jennifer Shroeger’s strategy

if there is ever a labor shortage and look for new ways to improve it. If these activities are

well planned and implemented, they can enhance the strategic direction of the company.

4. Is it unethical to teach supervisors “to demonstrate interest in workers as individuals”?

Explain.

It is not unethical to train supervisors “to demonstrate interest in...