Case

Ikon’s Attempt at ERP

A Case Study

Submitted in Partial Fulfilment of the Requirements in Production / Operations Management Prof. Marvin I. Norona, MBA, PIE

2014

San Beda College

Graduate School of Business

Mendiola Street, San Miguel, Manila

Rodolfo Parreño Jr.

Jericko Malaya

Michael Jara

Submitted by:

A. Identify the Problems of the Case

Ikon Office Solution is one of the world’s leading office technology companies, with revenues exceeding $5 billion and operations in the U.S.; will it be more of beneficial or challenging for the company to adopt ERP or the SAP system?

B. Who are the Stakeholders

* Ikon Company

* Chief Information Officer David Gadra

* IBM for consulting

* SAP America president Jeremy Coote

* SAP Company

C. Analyse the Issues

In order for Ikon to understand computer networks better, it would be helpful to have an overview of the applications running on the network. ERP or Enterprise Resource Planning is an important enterprise application that integrates all the individual departments/ functions in a single software application.

ERP Systems make it easier to track the work-flow across various departments and reduce the operational costs involved in manually tracking, and perhaps duplicating data using individual & disparate systems. In this article, let us have a look at the advantages and disadvantages of implementing ERP (Enterprise Resource Management) Systems.

Advantages of ERP (Enterprise Resource Planning) System:

1. Complete visibility into all the important processes across various departments of an organization (especially for senior management personnel).

2. Automatic and coherent work-flow from one department / function to another to ensure smooth transition/ completion of processes.

3. A unified and single reporting system to analyze the statistics/ numbers/ status etc in real-time, across all the functions / departments.

4....