Iesha Ro. Resume

Iesha N. Rodgers

iesharodgers@ymail.com

(813)-516-9388

Objective: Searching for a position with a great company where the utilization of great customer service skills can be obtained with an opportunity to learn and grow in a team atmosphere.

Respected builder and leader of customer-focused teams; instill some shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and company operations policies.

Areas of Expertise;

Customer Service

Complaint Handling & Resolution

Customer Satisfaction

Enhancement

Teambuilding & Training

Order Fulfillment

Billing

Type 30-40 wpm

Experience;

One Touch Direct - Tampa, FL

12/2013 to 03/2014 

Telesales Rep

-Receives inbound call from Verizon Fios customers. My job is to review each customers bill and also upsell or cross sell Verizon FiosTv,FDV, and Internet packages,process claims,adjustments,adding and removing products from customers acct,troubleshooting.

Alorica - Tampa, FL

03/13 to 07/13

Customer Service/Sales

- Receives inbound residential retention/customer service calls .Up-selling also data entry, call follow-up documentation.

Kmart -Tampa, FL

10/12 to 12/12

Cashier (seasonal)

-My position contains cashier, answer customer questions, handle money, and perform multiple customer service duties.

Walmart - Tampa, FL

10/11 to 12/11

Cashier

-My job as a front end cashier at Wal-Mart who take care of all customer needs in orderly/mannered fashion.

Randstad Staffing - Tampa, FL

06/2011 to 08/2011

Data Entry/ Global Aviation (temp)

-My job contains typing alpha and numeric lables for airplane equipment, also placing each equipment in alpha and numeric order for Global Aviation warehouse.

Assembley Line/Black & Decker (temp)

-My job contains to pulling boxes off pallets and sealing them into packages and...