Submitted by: Submitted by Heemel
Views: 711
Words: 3250
Pages: 13
Category: Business and Industry
Date Submitted: 10/24/2010 02:40 AM
ELEMENTS OF EFFECTIVE WRITTEN COMMUNICATION (6 Cs)
Effectively written business documents posses certain characteristics:
|COURTESY |Enhances relationship, helps in creating goodwill, increases reader’s self-esteem, builds |
| |mutual respect. |
|CORRECTNESS |Produced document should be error free; i.e. in punctuation, word usage, spelling and grammar. |
| |Errors create noise/ distracts reader from focusing on intended message. |
|CONCISENESS |Use fewest numbers of words in presenting information. |
| |Saves cost. |
|CLARITY |Message should be exact and understandable; |
| |to avoid creating confusion or frustration in receiver. |
|CONCRETENESS |To the point and as specific as possible; |
| |to avoid misinterpretation/ misconception. |
|COMPLETENESS |Answer all questions/ Address all related issues. |
|Known as the 6 Cs of Effective written communications. |
❑ COURTESY:
Involves showing consideration of the reader’s feelings, position, and concerns.
To show courtesy...