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Instructor Specific Syllabus

School of Management

BSM 405: OPERATIONS MANAGEMENT

5 Credits

Effective: Spring 2013/2014

Faculty

Faculty Name: William A Middleton, Ph.D.

Contact Information: wmiddleton@Cityu.edu

Course Description: BSM 405, Operations Management explores operations management in the manufacturing and service environments. Topics include: cost accounting information for improving efficiency, product and service quality, total quality management, project management, materials resource planning, value creation, supply chain management and economic value. Students will focus on how to apply these concepts to real world operation functions of both manufacturing and services.

Course Resources: Required and recommended resources to complete coursework and assignments are available from the Course Document Lookup.

CityU Learning Goals: This course supports the following City University learning goals: Critical thinking and information literacy

Course Outcomes: In this course, learners:

• Assess the importance of design quality through measurement and improvement techniques

• Create estimates of economic profit based on costs and sales data from example cases of product and service production environments

• Describe the elements of a master plan for capacity and facility planning

• Describe the relationship between customers, corporate management and value creation

• Develop schedule and cost estimates for a large production project in a corporate environment from production orders

• Forecast demand and translate that demand estimate into production orders

• Integrate aspects of materials purchasing and supplier relationships into operations planning

Core Concepts, Knowledge, and Skills

• Capacity Management

• Creating Quality

• Creating Value

• Decision Tree Analysis

• Determining and Managing Costs

• Determining Value...