Article Review on Quality Management System in Lithuanian Organizations

Motivation and Efficiency of QMS Implementation: a Study of Lithuanian Organizations

Article Review

Hasbullah Kasim Asat Zaini Anis Irwan Md Taib

813920 814238 813916

Mohd Affendi Mohd Amin 813925 Ahmad Fuad Ismail

7/19/2014

813913

COHORT 10 MASTER OF BUSINESS ADMINISTRATION UNIVERSITI UTARA MALAYSIA

2

Motivation and Efficiency of QMS Implementation: a Study of Lithuanian Organizations

Article Reviewed J. Ruzevicius, R. Adomaitiene & J. Sirvidaite: Motivation and Efficiency of Quality Management Systems Implementation: a Study of Lithuanian Organizations, Total Quality Management, Vol. 15, No. 2, 173-189, March 2004

1. Introduction to Article The article present the results of the study about the motives and efficiency of Quality Management System (QS) implement in Lithuanian companies that have obtained ISO 9000 certificates. The author’s questionnaire in this study was to find out why Lithuanian companies seek the implementation and certification of QS in accordance with the requirements of the ISO 9000 series of standards and what has changed after the QS implementation.

2. Theoretical Assumption(s) and Thesis / Hypothesis The questionnaires were divided into four sections; 1) questions regarding the motives of system implementation, 2) questions regarding the implement benefits, 3) questions regarding general information about the company and 4) regarding the quality

management system link to TQM. Using the hypothesis that the implementation of QS has an impact throughout internal and external operation of the companies from the earlier studies made by the European Commission (1997) in the European Union, Llyod’s RQA (1992) of the client database, and by Casadesus & Gimenez (2000) in Spain. The author compares the result of the

3

Motivation and Efficiency of QMS Implementation: a Study of Lithuanian Organizations

study carried out by the above-mentioned researches of Western Europe entities with the outcome of the...