Paper

MS-492

Operations Management (3.0 credit hours)

Grading Policy

     

Mid-term Exam

Final Exam Assignments Quizzes Project

30%

35% 10% 10% 10%

Class Participation

5%

Attendance: 100 % (80 min.) to qualify to sit in the final examination Please note down that final term will consist of complete course covered rather than course covered after mid-term

Operations Management

Core Text Book

Operations Management

by

R. Dan Reid & Nada R. Sanders 4th Edition

Learning Objectives

 Define and explain OM  Explain the role of OM in business  Describe the decisions that operations managers

make

 Describe the differences between service and

manufacturing operations

 Identify major historical developments in OM

Learning Objectives – con’t

 Identify current trends in OM  Describe the flow of information between OM

and other business functions

Operations Management is:

The business function responsible for planning, coordinating, and controlling the resources needed to produce products and services for a company

Operations Management is:

 A management function

 An organization’s core function

 In every organization whether Service or

Manufacturing, profit or Not for profit

Typical Organization Chart

What is the Role of OM?

 OM Transforms inputs to outputs

 Inputs are resources such as

 People, Material, and Money

 Outputs are goods and services

OM’s Transformation Process

OM’s Transformation Role

 To add value

 Increase product value at each stage  Value added is the net increase between output product value

and input material value

 Provide an efficient transformation

 Efficiency – means performing activities well for least possible

cost

Manufacturers vs Service Organizations

 Services:

 Intangible product  Tangible product  High customer contact  Low customer contact  Short response time  Longer response time  Labor intensive  Capital intensive...