Industrial

MOUNT KENYA UNIVERSITY

BACHELOR OF BUSINESS INFORMATION TECHNOLOGY

Macharia Caroline Wanja

BBIT 000103/112/04944

Industrial Attachment Report at;

KENYA SCHOOL OF GOVERNMENT

(NAIROBI CAMPUS)

12th May 2014 – 11th July 2014

Table of Contents

Executive Summary 1

Introduction of the organization 2

K.S.G Operations 3

Organization Structure 4

Description of Attachment 13

Weekly Schedule 13

Description of the work station 13

Impact of the internship 15

Conclusion 16

Appendices 17

Executive Summary

Kenya School of Government, Nairobi Campus (KSG) is a government based institution based in Lower Kabete where I was privileged to do my internship for 8 weeks. I learnt of the institution while it was still Kenya Institute of Administration (KIA) but developed interest while I was looking for my internship. The institution was recommended by a friend who also did his internship there. He cited of the great experience and the much he learnt during his internship. After being in KSG, I concur with him. There is so much to be learnt especially the hardware part of Information Technology.

I did write an application letter and attached my academic certificates and Mount Kenya University’s recommendation letter then sent them to the Human Resource Manager, KSG. I was later called for an interview by the Information Communication Technology Principal. After a successful interview, I got the admission letter and started my internship on 12th May 2014. The end date stated was 11thJuly 2014.

Several conditions were stated in my admission letter concerning my internship. Some of the conditions were: the organization only offered tea and lunch as allowances, the working hours were 8:00am – 5:00pm, Monday to Friday.

During the internship, I did software and hardware maintenance of all the computers in the organization. Hardware and software maintenance was a consistent task in KSG which included user support. I worked at the ICT call centre where...