Hazel Case

1. In what ways are Hazel’s customers most likely to judge the quality of her lawn care service?

Answer: They will give some feedback regarding the cleaning after done cutting their grass, the duration of how long the lawn care service will be done, length of the grass should not be too long or too short, and the health condition of grass.

2. Hazel is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance.

a. What kinds of things would likely require forecasts?

Answer: weather, seasons, and maintenance.

b. What inventory items does Hazel probably have? Name one inventory decision she has to make periodically.

Answer: parts of mowing machines, gas, and fertilizer. She has to make inventory decision periodically is the quantity of fertilizer.

c. What scheduling must she do? What things might occur to disrupt schedules and cause Hazel to reschedule?

Answer: workers’ timetable, mow machine, and maintenance. Mow machine breakdown, workers get sick, bad weather and any emergencies happen will cause Hazel to reschedule.

d. How important is quality assurance to Hazel’s business? Explain.

Answer: It is very important because since Hazel just started her new business which mean she does not has enough number of customers. If she wants to maintain her business, it is important to keep her reputation and quality of the service in order to get repeat customers.

e. What kinds of maintenance must be performed?

Answer: oil change, sharpness of the blade, and regular check the mow machine’s engine.

3. What are some of the trade-offs that Hazel probably considered relative to:

a. Working for a company instead of for herself?

Answer: She will waste time to find a job. Since she is an employee, she will not worry lots of stuffs and she does not need to take care of so much stuffs compare to own a business.

b. Expanding the business?...