Business

Husky Air Reservation System

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Business Case

Team Members

Northern Illinois University

September 3rd, 2005

OMIS 690

1. Name: Husky Air Reservation System

2. Team:

3. Description:

Husky Air offers a full range of flight services to the general public and business clients.  Currently, Husky Air tracks plane reservations and flight lessons manually which restricts the number of pilots and pieces of equipment that can be offered for rent.  A new electronic reservation system would maintain and track all customer, pilot and equipment information, all customer transactions, schedule lessons and equipment, and interface with an accounting portion that will include A/P, A/R, General Ledger and payroll.

This new integrated reservation system will allow Husky Air to expand and diversify its equipment offerings, increase flight lessons, and increase operation efficiencies. This expansion will increase Husky Air’s customer base and revenues.

4. a. Areas of impact:

i. strategic – increase revenues

ii. operational – increased operational efficiencies and effectiveness

a. Desired value of the project:

i. Improved operations which will lead to increased market share and better customer service

b. metric:

i. accommodate the addition of 3 new pilots and 3 new airplanes

ii. increase flight lessons and equipment rentals by 15%

iii. add 50 new customers within first year

iv. increase revenues by $600,000

c. time frame:

i. this is to be accomplished within three years of operation with the new reservation system

e. MOV:  The Husky Air Reservation System will track all customer, pilot and equipment information, all customer transactions, schedule lessons and equipment. The system will interface with an accounting portion that will include A/P, A/R, General Ledger and will...