Opm300

Shakara Debose

Trident University International

Module 3 SLP

OPM 300

In 1978, Fred Smith was famously quoted as saying, “The information about the package is just as important as the package itself.” Today, FedEx provides customers access to near real-time information that has enabled new supply chain models and efficiencies. This unprecedented access to information is connecting customers around the world to economic markets and communities. (About FedEx, Operations Companies)

Product Design & Decision Making Concept for FEDEX

FEDEX is primarily a transportation company. FedEx goal has been to have shipments reach their destination within 24- hours. The company charges each its employees to think of better ways to improve product and service. What is the most interesting is they also created a FedEx Innovation Team. FedEx Innovation is a cross-discipline team aimed at identifying emerging customer needs and technologies to change what’s possible through innovative solutions and businesses. The team systematically researches and demonstrates bold new concepts in key opportunity spaces and develops the best concepts with accelerated prototyping, incubation, and commercialization. Long-range goals to increase revenue and drive strategic advantage are supported through fostering a leading-edge innovation culture, methods, and thinking throughout FedEx and its international network of alliances and customers. FedEx focus not only providing quick and efficient delivery, they also are reaching the customer with constant new and improved technology as well. Just one of these solutions is SenseAware powered by FedEx, senseaware.com, a groundbreaking sensor-based logistics service that pairs a multi-sensor device with a web-based shipment monitoring and collaboration application. SenseAware enables customers to monitor their shipments in near real-time — with information like temperature, location and exposure to light — and share this information continually...