Destin Brass

THE EFFECT OF JOB DESIGN ON EMPLOYEE MOTIVATION AND JOB PERFORMANCE. (A CASE STUDY OF GTBANK AND GCB)

BY MENSA- BONSU NANA AKUA ACHIAA (PG4125510)

A Thesis submitted to the Institute Of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of

COMMONWEALTH EXECUTIVE MASTERS OF BUSINESS ADMINISTRATION

SEPTEMBER 2012

DECLARATION

I hereby declare that this submission is my own work towards the Executive Masters of Business Administration and that, to the best to my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the University, except where due acknowledgement has been made in the text.

Mensa-Bonsu Nana A. A. PG 4125510 Student Name & ID ………………… Signature ……………… Date

Certified by:

………………….. Supervisor Name Certified by:

…………………….. Signature

……………….. Date

Prof. I. K. Dontwi Dean, IDL

…………………….. Signature

……………….. Date

i

ABSTRACT

Performance improvement in service organizations is of major concern to managers as one way of enhancing organizational growth. This proposition in turn leads to the suggestion that performance improvement gains can be realized for service organization by expanding conventional motivation and having a good job design policy. The study examined the effects of job design and employee motivation on job performance between employees at GCB and GTBANK who were purposively and conveniently selected. A cross-sectional survey and a case study were employed. A sample size of one hundred and twenty (120) respondents was selected to partake in the study; sixty (60) respondents each were selected from GTBANK and GCB respectively. The study made use of both primary and secondary sources of data collection. The results of the study confirmed that job design tend to affect motivation and job performance significantly. The study also revealed that workers’ performance does...