Submitted by: Submitted by prangel0
Views: 312
Words: 466
Pages: 2
Category: Business and Industry
Date Submitted: 11/27/2010 10:05 AM
Quality
Definition:
As per Business dictionary.com, the definition of quality under ISO 8402-1986 standard defines quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs.” In Total Quality Management, managers should commit to strive for excellence in strict and consistent adherence to measurable and verifiable standards to achieve uniformity of output that satisfies specific customer or user requirements.
To achieve TQM we need to keep a continuous improvement process that covers equipment, human resources, suppliers, materials and procedures to ensure that the final end is perfect.
Importance:
According to Heizer, quality is a critical element of operations because the company’s reputation relies on the quality of its products, employments practices, and suppliers relations. The companies are also liable for the products and services they offer. Courts hold them liable for the design, production and distribution of faulty products or services that may cause any damage or injuries resulting from their use. In addition, globalization has forced companies to productions that meet international standards of quality to meet global expectations and economy.
Application:
Even in the case of services where quality is more difficult to measure, TQM can be applied to all companies creating a product or service! As Heizer mentions, “there are often unspoken images in the purchaser’s mind.” But there are tangible components in services that can be adjusted and designed and produced. Perhaps, we can mention many service quality factors like; reliability, competence, courtesy, credibility, understanding and knowing the customer. By applying TQM into their operations, companies reduce cost and improve profitability by striving for perfection.
Relationship:
ALG, Inc., the leading source for automotive values, analytical data and consulting services for automotive manufacturers,...