Operations Management Assignment

ASSIGNMENT COVER SHEET ASSIGNMENT COVER SHEET |

Surname | Amoo |

First Name/s | Akinlawon Olubukunmi |

Student Number | 126625 |

Subject | Operations Management |

Assignment Number | 1 |

Tutor’s Name | N. ALWAR |

Examination Venue | Johannesburg |

Date Submitted | 01 SEPTEMBER 2014 |

Submission (√) | First Submission | √ | .resubmission | |

Postal Address | Unit 85 Brigadoon |

| Soutpansberg Road |

| Isandovale, Edenglen |

| Johannesburg |

| | 1609 |

E-Mail | akinlawondavids@yahoo.com |

Contact Numbers | (011) 917 9984 (Work) |

| (Home) |

| 0731861752(Cell) |

Course/Intake | MBA Year One January 2014 |

Declaration: I hereby declare that the assignment submitted is an original piece of work produced by myself. |

Signature: AMOO AO | Date: 01-09-2014 |

Table of Contents

Declaration: I hereby declare that the assignment submitted is an original piece of work produced by myself. i

List of Tables iii

List of Figures iii

Question 1 1

1.1 Conducting a Pareto analysis 1

1.2 Top three responses 2

1.2.1 Waiting time to see a physician. 3

1.2.2 Ease of getting a convenient appointment 4

1.2.3 Ease of getting through on the phone 5

1.3 Proposed process improvement 6

1.4 Corrective action plan for sources of dissatisfaction 7

Question 2 8

2.1 Definition of Six Sigma 8

2.2 Six Sigma improvement model 9

2.2.1 DMAIC process 9

2.2.2 Tools and techniques for the DMAIC process 12

2.2.3 Description of tools/techniques 12

Question 3 19

3.1 AON Network Diagram 19

3.2 Computing Slack Time 20

3.3 Different paths/Critical path 20

3.4 Gantt Chart 21

3.4.1 Method 1 21

3.4.2 Method 2 21

Bibliography 23

List of Tables

Table 1 Pareto analysis 3

Table 2. Some statistical tools used in DMAIC . 15

Table 3 Comparison between Six Sigma and other quality programs. 19

Table 4 Computing slack time. 22

Table 5 Activity start and end dates. 23...