Submitted by: Submitted by Deltafan
Views: 58
Words: 386
Pages: 2
Category: Business and Industry
Date Submitted: 02/09/2015 05:54 PM
From: Alberto Rodriguez – Store Manager - Acme Mexico City
To: A. Student – XYZ Consulting Company
Subject: Daily Schedule for Acme Customer Service Employees
Thank you for agreeing to help us develop a minimum cost daily assignment
schedule for the customer service employees at our new Acme Mexico City
store.
Background:
To the extent permitted by local law, each Acme Home Improvements store,
including Acme Mexico City (AMC), is open from 7 am - 11 pm every day.
Acme Mexico City planners have provided the following table, which identifies the
minimum number of customer service employees estimated to be needed on
the floor of the store each hour of the day:
Customer Service Employees
Time
Period
Minimum number needed
on the floor
7 am - 8 am
10
8 am - 9 am
12
9 am - 10 am
18
10 am - 11 am
22
11 am – 12 pm
22
12 pm – 1 pm
26
1 pm – 2 pm
26
2 pm – 3 pm
26
3 pm – 4 pm
26
4 pm – 5 pm
26
5 pm – 6 pm
28
6 pm – 7 pm
28
7 pm – 8 pm
24
8 pm – 9 pm
22
9 pm – 10 pm
14
10 pm – 11 pm
12
Full-time customer service employees at AMC work a 9 hour shift (8 hours of
work plus a 1 hour meal break) either from 7 am to 4 pm or from 2 pm to 11 pm.
Workers on the 7-4 shift are assigned an hour-long lunch break at either 11 am
or 12 noon. Workers on the 2-11 shift are assigned an hour-long dinner break at
either 5 pm or 6 pm.
Part-time customer service employees work four consecutive hours per day and
their shifts can start any hour between 7 am and 7 pm.
By corporate policy, which is consistent with Mexican labor law, the company
limits total part-time customer service employee daily hours to 50% of the day's
total customer service employee hours (total hours = part-time hours plus fulltime
hours) worked.
In the interest of proper supervision of employees and employee safety
rules, management has a policy that the number of customer service
employees on the floor at any given time should never exceed 30.
Part-time customer...