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Date Submitted: 03/19/2015 12:30 AM
Basic Troubleshooting Techniques
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Objectives
1. Basic tools and terms used in computer troubleshooting 2. Major internal and external computer components by sight
3. Basic troubleshooting steps
4. Three major components of network troubleshooting 5. Three resources to enlist in identifying and resolving a problem
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Agenda
1. Introductions
2. Troubleshooting Basics
3. Hardware 4. Common Problems 5. Preventative Maintenance 6. Summary
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A Little About Yourself
1. Name
2. Title
3. Organization 4. How long have you been working with computers? 5. How long have you been troubleshooting computers?
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Hospitality Issues
Facilities
Restrooms
Smoking Food and drink Comfort Agenda
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Speaking the Lingo
Being able to distinguish between the “alphabet soup” known as computing acronyms is important Online computing terminology sites
http://www.pcwebopedia.com http://www.whatis.com
Online acronym site
http://www.acronymfinder.com
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Hardware Components
•Peripherals
• Output
• Input
•CPU
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Troubleshooting Basics
1. Seven step process 2. Easiest to Hardest 3. Outside In
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Seven Steps in Troubleshooting
• Analysis
• Problem replication/identification
• Action Plan • Implementation • Testing • Documentation
• Follow Up
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Step 1: Analysis – Ask Questions
Has the machine moved lately? Program changes (updates)?
Environmental factors?
When was the last time the computer worked correctly? Were you on the computer or was it just sitting?
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Step 2: Problem Replication/Identification
Most time consuming step
Try to repeat the problem
Capture error messages Start your documentation
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Step 3: Action Plans
Can it be fixed? Do you need parts? Do you need a technician?
Is...