Foreign Auto Shop Case Study

Administrative Leadership

08 MAR 2015

Dr. Deborah Buell

Spring 2015

Introduction and Overview

The case entitled “Foreign Auto Shop”, from Leadership in Organizations by Gary Yukl, relates the leadership style of Alan, the owner and manager of an auto repair business and the dynamics between him and his employees. Part 1 of the case focuses on normal, daily operation of the shop, while part 2 of the case details the events of a crisis situation and how Alan’s leadership style changes in the face of potential danger to his business and customer’s assets. (Yukl, 2013, pp 182-184)

Identification & Analysis of Part 1

Part 1 of the case chronicles daily operations of the shop. The dynamics here can be described within the context of situational leadership theory, which provides for the use varying degrees of directive leadership, supportive leadership and delegation based on the situational variable of subordinate maturity. (Yukl, 2013, pp 182-184) The theory states that low-maturity subordinates need high levels of directive and supportive leadership along with task-oriented behaviors such as defining roles, clarifying standards and procedures with high levels of direction and progress monitoring. This is evidenced by Alan’s interactions with Kirk, LaMont and Joanie. It is important to note that the case states a high level of organization is involved in work assignments with standard procedures and standard times for each type of repair task. (Yukl, 2013 pp182) These conditions adhere to the environmental parameters prescribed by the theory necessary for low maturity subordinates. As maturity levels progress to a moderate level as is the case with Bart and Herbie less directive leadership is utilized with more supportive leadership. Alan demonstrates these characteristics by suggesting solutions and describing repair techniques in term of “how he would do things.” Mechanics with the most experience and highest levels of...