Fedex Business Case - Operation Management

Information Systems and Operation Management

Case study A: FedEx

Monday January 19th of 2015

I. List the business processes displayed in the video

DING Zhilu DESPONS Victor PIED Victor POULAIN Thomas TESSIER Tristan Group B1 / Team 10 EDHEC M1 Students in BM

The business process of FedEx is the set of tasks that are performed from the reception of the good by the company to their sorting and final delivery to the appropriate destination. First, the shipping process begins when a FedEx employee picks the good at a client’s domicile. The employee scans the product in order to confirm the reception of the package. Then, the goods are transported to a sorting sorter by truck. They are put on a conveyor belt in order to automatize their sorting process. A system scans their length, width, height and weight to determine their volume and to establish the price that will be charged to the customer using a special formula. Another multi-dimensional scanner determines the final destination of the packages by reading their labels. Furthermore, the packages are redirected to the belt corresponding to their destination through the use of paddles. When the label is situated downside of the package, manual sorting will be required. Later, the packages are stored in special containers that maximize the space used in airplanes. Trucks and airplanes are coordinated by a FedEx control center that checks the control and destination of the airplanes. The containers are then shipped to a different location by airplanes, transported by truck to a hub where the same sorting process is used and the packages eventually arrive to their final destination right to the customer’s door by using a FedEx courier. The final step is the scanning of the data bar to finalize the transaction. II. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx? The video shows us different information systems used by FedEx:   ...