Campus Bookstore

CAMPUS BOOKSTORE

Summary of Important Facts

Campus bookstore was established at the same time as the university. Its original mission was to identify sources of books and obtain the right quantity to meet the demands of the faculty and students. Its primary purpose is to sell and repurchase books but it also offered other product and services as the needs and demands of the students and faculty changed. With over 600 courses offered for the regular terms and 100 courses for the summer classes, the bookstore must order books for each course offered. Even though there are almost 400 publishers supplied books for the 1,400 courses last year, 90% of books was supplied by less than 25 publishers. Faculty and students frequently criticised Campus bookstore because of its high book prices, stock outs and their buy back prices for used books are too low. The assistant manager for text orders and keeps the inventory of books needed for the semester. The ordering procedure requires the faculty to submit an accomplished form eight weeks in advance prior to the opening of the new semester. The faculty are forced to guess the student enrolment in their class because the figures for the pre-registration enrolment is not yet available and will be available after the book order form has been sent to the bookstore. From the suggestion box, Helen Ibarra, a faculty, suggested that enrolment figures could be retrieved from the student information system instead of requiring faculty member to estimate the number of enrolees needed on the form. This way the number of books to be ordered could be generated from the pre-registration enrolment figures. Only the number of transferees would change the enrolment estimates and this is only a small figure. And because of the suggestion, the chancellor cited Helen for the suggestion and asked her to devise a plan to implement the suggestion.

Problem

The current system of the Campus Bookstore does not have set standards in...