Comtex

1. What is the impact on the customer of the failed IS projects?

a. Not correctly organized processes causes delays in getting service from company side (invoice and goods)

2. What is the root cause of the failures?

b. Not perfumed steps of System Development Life Cycle Stages

c. Not defined the clear purpose of the system

d. Not clear who were the stakeholders (employee, customers,…)

e. No or weak strategy for change

f. Not clear vision through organization and employees

g. Why they implemented such tools without purpose?

h. Lack of Knowledge / training

i. Resistance of the employees (don’t see necessity of change)

j. Afraid of unknown and new

k. No support from management

l. Lack of participation of top managers and key persons

3. Is the conduct of the sales manager acceptable? If not, what actions would you take?

m. No, too much emotional and aggressive responses, which is also transferred to others.

n. There is required active participation from his side – as leader and decision maker

o. Train in IT

4. What may be the causes of Tony Spencers aggressive attitude toward IS?

p. Lack of knowledge

q. Afraid of new – he is successful in current, and afraid of changes

r. Not involved in process of implementation and decision making

5. What may be the cause of the MD’s lack of involvement and understanding of the failures

s. Implementation of such kind of system requires leadership and active participations and sympathy. Instead, MD was just pushing the idea, demanding without digging in details, lack of involvement in daily business and changes from his side.

t. Not trying to understand root of the resistance.

u. Not controlling and monitoring implementation process

6. Was it the correct decision to bring in consultants were they the correct consultants to choose?

v. Company correctly understand...