Submitted by: Submitted by ashleyostrand
Views: 10
Words: 374
Pages: 2
Category: Business and Industry
Date Submitted: 11/02/2015 09:15 PM
1. Current Situation: An assessment of our current situation and your concise articulation of the management problem (30%)
2. Criteria: The criteria we should use to evaluate options and why these are important (10%)
3. Options & Analysis: The options and your analysis of those options. This should include your specific recommendation of which option(s) we should pursue, including your reasoning (30%)
4. Implementation Plan:An implementation plan that considers current activities as well as your proposed activities. (30%)
Current Situation:
Decision Maker Peter Trawling (VP of Enterprise Technology Services)
Decision to be made Whether he should spend his time working on: 2 options
1. The in-store technologies contract (what looks like an “easy win”)
2. Tackle the more fundamental issues that existed with People’s IT management practices
* Costs must fall by 30% without any drop in service levels
Fit between:
* Business Strategy:
* Growing
* 1993- 200 retail stores
* 2011- more than 1,500 retail stores
*
* Organization
* No central group
* IT
* Neglected IT
* Slow networks
* Unfinished ERP system
* Help desk application was under-utilized
* Nutrition management tool lagged competitive offerings
* Lack of asset management no knowledge or control over asset management, which limits the company to move the service to another vendor
* Lack of business service level agreements (SLAs) minimal contractual obligations for service levels in current contract
* Risk towards client satisfaction and towards their goal of reducing cost and improving service
* Lack of successful outsourcing management history no structure or template for successful outsourcing management
* Lack of performance tracking and reporting capabilities little to no performance tracking, reporting, or audits completed...