Human Capital Concept Worksheet

Human Capital Concept Worksheet

Charles W. Moss

University of Phoenix

Human Capital Concepts Worksheet

Concept Application of Concept in the Scenario Reference to Concept in Reading

Training and Skill Development

Even though the sales force at InterClean excels at demonstrating and selling products, training is necessary for the new business model. The solutions/service model dictates having multifunctional teams, instruction in developing enough service packages, trained to engage directly with all clients from different organizations and educated on all compliance matters. David credited the sales team with high marks but recognized the need for intensive training in order to grow and serve new markets.

This practice, a core human resource management activity, is related to other ideas about the need for continuous improvement and development over time. (Dreher & Dougherty, 2001, p. 4) High-performing firms display a greater commitment to training and skill development than their lower-performing counterparts.

(Dreher & Dougherty, 2001, p. 4)

Motivating Change

David stated that the solutions/service model would create new business opportunities for InterClean. He also pointed out if InterClean was among the first to introduce this new business strategy potential for growth is large. When the memo came out about the acquisition of EnviroTech this had a major impact on the morale of the employees at InterClean.

Making the case that the changing business environment, and resulting change in business strategy and technology, necessitates the redesign of work processes is the first step.

(Dreher & Dougherty, 2001, p. 12)

People must come to believe that change is necessary and must commit to abandoning status quo for an uncertain future.

(Dreher & Dougherty, 2001, p. 12)

Managing the Restructuring Process

David Spencer in his memo to all employees states that the review process could require internal...