Managing the Quality of Consulting Engagement

Managing the Quality of Consulting Engagement |

Management Consultancy |

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I. Learning Objectives

1. Quality of management systems

2. Project risk assessment

3. Standards

4. Plans

5. Control

6. Assurance

7. Evaluating the consulting assignment in the light of the outcomes for the client

8. Legislation, ethics, professional standards and Consultancy Code of Practice

9. Special Considerations for the sole practitioner operating as a management consultant

II. Introduction

Project evaluation and control

* provide the means of successfully administering the work plan

* Work plan defines:

* what tasks are to be perfomed

* when the tasks are to be performed

* who will perform them

* its Specific Objectives are:

1. To provide assurance that the project is on schedule and within budget

2. To communicate the exact project status of all concerened personnel

3. To ensure that a quality product will be implemented

* Components of Project Control (LO.1)

1. Administrative controls

2. Time reporting procedures

3. Independent quality assurance reviews

III. Administrative Controls (LO.2)

* Administrative framework is organized which should include individuals who have direct interest in the quality of the final product.

* It should be establised in accordance with the size of the project and the client.

* If the project is simple and the client firm is small, the framework should be simple (perhaps involving only a single top level manager).

* On the other hand, for a more complex project and large client firm, the framework may be quite involved.

* Components of Administrative Framework

1. One or more client management committees, with representatives from the user areas,

2. The top (executive management), and

3. The information processing services department

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