-------------------------------------------------
-------------------------------------------------
-------------------------------------------------
-------------------------------------------------
-------------------------------------------------
In
Partial Fulfillment
Of The Requirements
In
Total Quality Management
October 12, 2010
Company Profile
Headquarters: Cincinnati, Ohio
Founded: 1998
2009 Revenue: $2,800,000,000.00
Status: Operating
Industry: Business Software & Services/ Outsourcing/ Off shoring
Type: Public Company
Company size: 70,000 employees worldwide (as of 2009)
Sector: Technology
Adaptation of Six Sigma: 4years ago
Common Job titles:
* Customer Service
* Representative
* Team Leader
* Manager
* System Analyst
* Senior System Analyst
Background
Convergys is a global leader in relationship management. They deliver a broad range of customer solutions, backed by technology, business analytics and consulting services that help create valuable relationships between clients and customers.
Convergys is uniquely and exclusively focused on helping their clients make smarter decisions about enhancing their relationships with customers to improve business performance. They help clients recruit service and retain customers using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness – while decreasing costs. This approach has made them a global leader for more than 30 years.
The Executive Committee Provides Leadership for Our Global Team
Jeff Fox
President and CEO
Convergys Corporation
Jeffrey (Jeff) Fox is president and chief executive officer of Convergys Corporation, a global leader in relationship management.
Jeff provides direction and leadership to the Company and is responsible for the achievement of the Company’s strategy and mission, annual goals, and yearly...
