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KSBM HUMAN RESOURCE MANAGEMENT

HUMAN RESOURCE MANAGEMENT (SPZ.)

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1. How Does An Employer Prove “Job-Relatedness?”

2. What Is the Role of Temporary Employment?

3. What are the yield ratios for each step in the recruitment and selection process? What are the

implications of these ratios for future hiring?

4. Recommend at least three HR planning/recruitment/selection strategies designed to do any of the

following: (1) improve customer satisfaction, (2) increase the efficiency of the customer service

function, (3) increase the tenure of the customer service reps. (or decrease the need for them).

5. Think of a work situation in which your organization uses performance appraisal as a basis for any

type of personnel decision (e.g., promotions, reductions-in-force, transfer, lay-off, pay, discharge).

Select a situation with which you are very familiar or ask an acquaintance to answer the questions.

Respond to each of the items below in this context.

6. Workers’ compensation programs and the FMLA have proven to be problematic laws for employers.

Research these laws to determine the recent controversies and proposed solutions.

7. Should public employees be allowed to strike?

8. Drug testing should be conducted for all individuals filling sensitive positions and randomly for the

entire organization.

KSBM BUSINESS COMMUNICATION

Business Communication

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CASE NO. 1 (Marks 20)

ACTIONS SPEAK LOUDER THAN WORDS ALL AROUND THE WORLD

“He wouldn’t look me in the eye. I found it disconcerting that he kept looking all over the room but rarely

at me,” said Barbara Walters after her interview with Libya’s Colonel...