Albertsons Works on Employee Attitudes (a Case Study)

Topic X Bases of

2

1. 2. 3. 4. 5. 6.

Individual Behaviour

LEARNING OUTCOMES

By the end of this topic, you should be able to: Discuss individual behaviour; Discuss what is the importance of age and gender for job performance; Discuss the differences between the operant and social learning theories; Identify between the four schedules of reinforcement; Discuss effective discipline skills; and Discuss the important of values in working environment.

X INTRODUCTION

This topic provides useful information about the bases and foundations of individual behaviour and the values, and attitudes held by individuals. Discussing the biographical characteristics of human beings the impact of gender, marital status and tenure on individual behaviour is examined. The chapter also explains the concepts of ability, learning, and the values and attitudes held by individuals who may impact their job performance and satisfaction. Yet another important topic which is explained here is job satisfaction. Measuring job satisfaction and the effect of job satisfaction on employee performance is examined. Strategies on how employee can express dissatisfactions are also reviewed.

Activity 1.1

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X

TOPIC 2

BASES OF INDIVIDUAL BEHAVIOUR

2.1

FOUNDATIONS OF INDIVIDUAL BEHAVIOUR

Why individual behave the way they do? This is not an easy question to answer and there are many answers and opinions. However, this section will identify the key foundations of individual behaviour which will enable you to understand why human beings behave the way they do.

2.2

BIOGRAPHICAL CHARACTERISTICS

Figure 2.1: Biographical characteristics - age Source: http://som.csudh.edu/depts/adjunct/mhenderson/Lectures/ Lecture%209.9%20found%20of%20individ%20post.ppt

Why individual behave the way they do? This is not an easy question to answer as according to Robbins (2003) finding and analysing the variables that have an impact on employee productivity, absence, turnover and...