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AFKORTING BETEKENIS (Paginanummers boek)

QFD Quality Function Deployment (107, 310)

SQI Service Quality Indicator (109)

CVA Customer Value Analysis (109)

NGT Nominal Grouping Technique (125, 302)

MBWA Managing By Walking Around (126)

WIP Work In Progress (365, 403)

TPM Total Productive/Preventive Maintenance (365, 373, 409)

CEDAC Cause and Effect Diagram with the Addition of Cards (368)

TPS Toyota Production System (372)

SW Standardized Work (373)

POUS Point Of Use Storage (373)

QCO Quick ChangeOver (373)

JIT Just In Time (373)

VSM Value Stream Mapping (373)

DMAIC roadmap Define, Measure, Analyze, Improve, Control (375)

SIPOC map Suppliers, Inputs, Process, Outputs, Customers (376)

KPIV/KPOV Key Process Input/Output Variables

NPMO Nonconformances Per Million Opportunities (270,379)

TOC Theory Of Constraints (380)

iTLS integrated TOC, Lean, and Six Sigma

CBT Computer Based Training (202)

QMS Quality Management System (246)

FMEA Failure Mode and Effects Analysis (282)

RPN Risk Priority Number (283)

PDCA-cycle Plan-Do-Check-Act cycle (293)

POC Point Of Cause (296)

MIS Management Information System

VOC Voice Of the Customer (311); Vereenigde Oostindische Compagnie

HOQ House Of Quality (311)

DOE Design Of Experiments (284)

CSF Critical Success Factors (388)

KPI Key Performance Indicators (388)

ASQ American Society for Quality (14, 250)

AMA American Management Association (27)

CSR Corporate Social Responsability (47)

ISO International Organisation of Standardisation (47)

SWOT Strengths, Weaknesses, Opportunities and Threats (69)

SCM Supply-Chain Management (92)

SME Small-and-Mediumsized enterprises (94)

WOHCAO Watch Out Here Comes Another One

IAF International Accreditation Forum (248)

EFQM European Foundation for Quality Management (s26, class on ISO)

EAP Employee-Assistance Plan (164)

SBU Strategic Business Unit (223)

ANSI American...