Revier Question Ob

Chapter 1: What is organizational behavior?

Questions for Review:

1. What is the importance of interpersonal skills?

Answer: Understanding human behavior is critical for managerial effectiveness today. To attract and retain high-performing employees, managers must possess interpersonal skills in order to relate to the employees and create a positive and supportive work environment where people want to work. People skills in addition to technical skills are imperative for managers to succeed in the modern demanding workplace.

2. What do managers do in terms of functions, roles, and skills?

Answer: One common thread runs through the functions, roles, and skills of managers: the need to develop people skills if they are going to be effective and successful. Managers get things done through other people. Managers do their work in an organization.

• Management functions involve managing the organization, planning and controlling and managing people within the organization, organizing and leading.

• Management roles (see Exhibit 1–1) are the “parts” managers play within an organization and involve their interaction with people.

• Management skills, as identified by Robert Katz, boil down to three essential management skills: technical, human, and conceptual. These use OB to manage processes and people and to problem solve.

3. What is organizational behavior (OB)?

Answer: Organizational behavior (abbreviated OB) is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness. As managers accomplish their work through others, OB provides the tools for guiding the productivity of others, predicting human behavior at work, and the perspectives needed to manage individuals from diverse backgrounds.

4. Why is it important to complement intuition with systematic study?

Answer: Behavior...