Leadership

Joann Heim

OM 98/CAAP Module 2

May 31, 2010

The purpose of writing this CAAP paper is to outline and clarify the lessons learned in the assigned readings and the different class interactions. In addition, it is to explain how the combined information in this module can be applied to daily interactions with co-workers and business associates as it relates to small group interactions in the workplace. Through what I have learned in this module, I will be more conscience of the different variations of small groups and know how to be more effective in my communication not only as a manager, but also as an individual. This in return will help me be more objective as we set forth goals for the medical practice I manage. As I apply these useful tools each day, it will increase my confidence as a manager and benefit my career in a variety of ways that I will explain throughout this paper.

In the first chapter, it is explained that small group interaction is the process by which three or more members of a group exchange verbal and nonverbal messages in an attempt to influence one another. There are five different considerations in identifying a group. A group is defined in any of the following ways: interaction, structure, group cohesion, social identity, and goals. It was also mentioned in chapter one that the effective use of small groups has been found to be essential to career success. After an extensive examination of successful people, the book mentions utilizing the nine most important behavioral skills required for career success. They are:

1. Developing self-awareness.

2. Managing personal stress.

3. Solving problems analytically and creatively.

4. Coaching, counseling, and establishing supportive communication.

5. Gaining power and influence.

6. Motivating others.

7. Empowering and delegating.

8. Managing conflict.

9. Building effective teams and teamwork.

To have a successful career the above behavioral skills...