Evaluation of the Taxi Recapitalisation Project from a Change Management Perspective

Index

1 EXECUTIVE SUMMARY 3

2 THE GOALS OF THIS STUDY 3

2.1 RESEARCH OBJECTIVE 3

2.2 RESEARCH AND EVALUATION METHOLOGY 3

3 A SHORT OVERVIEW OF THE HISTORY OF THE TAXI RECAPITALISATION PROJECT 4

4 EVALUATION OF THE TAXI RECAPITALISATION PROJECT FROM A CHANGE MANAGMENT PERSPECTIVE 5

4.1 THE TEN PRINCIPLES OF EFFECTIVE CHANGE MANAGEMENT 5

4.2 THE EVALUATION RESULTS AND INTERPRETATION 5

4.2.1 The purpose principle 5

4.2.2 Clarify the need for change (the necessity principle) 5

4.2.3 Create/ensure leadership and stakeholder involvement 5

4.2.4 The diagnostic principle 7

4.2.5 The problem-polarity principle 7

4.2.6 Design a results orientated change strategy (Integrated principle) 8

4.2.7 The alligned commitment principle 8

4.2.8 Diagnose and manage aphathy and resistance to change proactively 9

4.2.9 The learning or new culture creation principle 9

4.2.10 The managerial leadership monitoring evaluation and transformation leadership principle 10

5 RECOMMENDATIONS 10

5.1 CONSULTATION 11

5.2 CAPACITY BUILDING 11

5.3 FINANCES 11

6 SOURCE LIST 12

1. Executive summary

The taxi industry is currently the most accessible mode of public transport and con-veys approximately 65% of the country’s commuters daily. It has been a primary activity for black entrepreneurship since the early 1970’s up to the present. However it’s growth and prosperity is hindered by a number of challenges, such as continuing problems of persistent violence and traffic safety. In an effort to address these chal-lenges the National Department of Transport formlated and implemented the original and later the revised Taxi recapitalisation policy. This policy is not only about the replacement of old vehicles, but presents the government an opportunity to transform, empower and regulate the industry. However the...