Business

NEWLOOK

Sales Techniques

NewLook use sales techniques to ensure their sales progression therefore they try to make sure that the customers’ needs and wants are meet so they are satisfied with the product. If this is not met NewLook is at risk of losing the customer to either competitors or they simply will not come back to make repeat purchases. NewLook have certain rules that concern about the price of their products their delivery and return policy however they may be welcome to negotiate certain terms this may be the price if the product is at the quality that they expect also when returning the item. if it is past the available time to bring it back for a full refund they will give the customer a store voucher of the same amount. There are other sales techniques that NewLook to make sure that their customers are satisfied with their product, to be a successful sales member the employees of NewLook have to be able to identify what the potential customer’s exact needs and find the best product possible for the customer. The employee should get an idea of their price range so again they are able to satisfy the customer. NewLook use these sales techniques so that they are able to ensure a sale with a potential customer and also meet the needs of a customer and product the best product they are able to that suits the needs, wants and the different benefits the customer wants.

Customer Service

NewLook has a successful customer service platform. NewLook use customer service to increase the bar of competition. Customer service can help build relationships with customers meaning they are more likely to return to NewLook as they have left previously feeling satisfied with the way they were being treated. There are a number of ways that NewLook can incorporate customer service in their organisation.

For customers that shop online NewLook have introduced six different ways to put a potential customers mind at rest. These options are;

How to order- NewLook give a...