Fish

1. Structure of the book in terms of coaching.

The structure of the book is to help managers improve employee’s performance output and to help managers understand that coaching is more than just telling employees what to do. Furthermore, the structure of the book is broken down into two separate functions. The first function deals with certain beliefs managers have about their employees. The second function of the book is to help the manager find ways to increase performance by modifying the employee’s ways of doing things on the job. Overall, the structure of the book it to assist current and future managers to become better mangers, to help improve communications skills, and how to assist employees solve their unsatisfactory performance.

2. a) The four basic steps of coaching analysis are:

1. Step1: Neutral feedback

2. Step2: Neutral feedback

3. Step3: Coaching analysis

4. Step4: Coaching discussion

(Fournies, p107)

b) How is coaching analysis integrated in the four step process?

Coaching analysis in integrated in the four step process by doing the following:

a. It identifies the unsatisfactory performance. What is making the employee underperform?

b. Is it worth your time? In other words, is there a legitimate complaint?

c. Does the employee know performance is unsatisfactory? How can an employee fix a problem if he or she does not know there is a problem?

d. Does the employee know what is supposed to be done? In other words, do the employees know what a final product looks like?

e. Doe the employee know how to do it? If the employee does not how to do a specific task then the manager must take the time to show the employee how to do the task.

f. Does the employee know why it should be done? If managers want to increase productivity they must take the time to tell employees why they should do it.

g. Are there obstacles beyond employee’s control? Managers must make sure that employee’s lack of performance is not due to the...