Submitted by: Submitted by babylove31
Views: 280
Words: 698
Pages: 3
Category: Business and Industry
Date Submitted: 03/20/2011 04:30 PM
The case of fear warning.
The case of fear warning. When dilemma arises is it your responsible as a manager to set forth your ethical values to the company you work for, but most of all to the customers who made your company so successful. So when issue 666 arises my fellow co-workers and I had to think fast on our feet and not panic in order to resolve this issue. We are all worked together as a team to save our company’s name and for none of the customers who buy our product not to get injured.
Issue 666, the case of fear warning. On a sunny and humid day in New York City on the sixth month, six day in 2006, one of our bakers found pieces of broken glass in an opened half use bag of our 100 pound bag of brown sugar we use for baking cakes and cookies. Brown sugar is one of or most use ingredient at the bakery, after realizing what she saw she call on me to inspect the half use bag of brown sugar, and surely I too saw the pieces off glass that were incorporated in the brown sugar. Immediately after seeing the pieces of glass, I told the entire staff to stop what ever production they were doing and too wait until I contact the executive pastry chef and come and examine the bag of brown sugar has well. Has soon as she looks up at me I know our company was in trouble.
First thing we did was find out when that bag of brown sugar was open, and in what items did we use it in. Thank God, none of the cookie dough we made the day before was not use. However, batches of Red Velvet and Devil food cakes were baked and frost to be sold. After finding out that information we pull the items off the shelf and contacted our other two locations as well as the owner of the bakery to let her know what was going on. Second we contacted our customers who brought whole cakes fro us to please throw away the cake and we explain why. It was our duty to let our customer know what was going on in order to keep them safe. Third we contacted our dry goods Distribution...