Submitted by: Submitted by Paul1ine
Views: 460
Words: 1324
Pages: 6
Category: Business and Industry
Date Submitted: 03/22/2011 09:17 PM
James W. Caruso has only four employees at his public relations firm- MediaFirst PR-Atlanta. But he seems to have done a pretty good job of alienating them. According to his employees, Caruso, 47, is a brilliant guy who has a lot to learn in terms of being a better communicator. His communication style appears to be a regular source of conflict in his firm. Caruso admits he has a problem. “ I’m probably not as verbally reinforcing [as I could be] when someone is doing a hood job. I’m very self confident person. I don’t need to be told I’m doing a good job- but there are people who do.” Caruso’s employees had no problem listing off things that he does that bother them. He doesn’t meet deadlines; he does a poor job of communicating with clients (which often puts the employees in an uncomfortable position); he doesn’t listen fully to employee ideas before dismissing them; his voice tone is frequently condescending; and he’s often quick to criticize employees and is stingy with praise.
1. A lot of bosses are accused of being “poor communicators.” Why do you think this is?
Poor communication what is the cause of it? Having a communication issue could stem from a variety of symptoms such as, deriving from emotions in which a boss could be in a bad mood or simple is a mean person to having the lack of social skills, or knowledge and education such as knowing how to communicate properly no matter what the situation may be. Another cause and form of poor communication could be between boss and staffs have a language barrier such that either one of you may come from a different country or have different accents and dialects. In addition, 5 to 20 percent of the population suffers from debilitating communication apprehension or anxiety. Those who suffer from this, experience tension and anxiety .This happens when they have to orally communicate like on the telephone, face to face, or have to communicate in writing. Therefore, this allows them to suffer to have poor...