Operations Management Quiz

Operations Management Practice Quiz 1.1

Process Analysis and Quality

Please circle the most appropriate response. There is only one right answer. It should take you no more than a minute to answer one of these questions if you know your stuff.

1) As we learned in the Kristen’s Cookies case, the first step in analyzing a process is to:

a) identify the customer’s requirement for the resulting product or service

b) figure out how much money can be made

c) draw a process flow diagram

d) calculate the cycle time and capacity of each step in the process

e) none of the above

2) In the Kristen’s Cookies case, the cycle time of a task ( like baking) is :

a) the average time between starting and finishing work on one dozen cookies

b) the rate at which cookies were produced from the oven

c) the percentage of the time the resource at the task is being used

d) the rate at which cookies were produced at the end of the process

e) none of the above

3) When improving the throughput of a process we focus on:

a) increasing the capacity of the lowest capacity task

b) increasing the capacity of all tasks in the process

c) increasing the cycle time of each task

d) restructuring sequence of tasks

e) both a) and b)

f) all of the above

4) In the article “Eight Dimensions of Quality”, conformance to customer requirements is a generic definition of quality. To control quality the management of a process must:

a) over time, eliminate all deviations from the target standard

b) continuously improve the requirements

c) allow only deviations from requirements in a statistically defined range

d) inspect all products resulting form the process to see if they meet the requirement

e) none of the above

f) both a) and d)

5) In the article “Eight Dimensions of Quality”, strategic errors are made with regards to quality when organizations:

a) use measures of...