Pepco Holdings, Mentoring for Success, Managing Organizational Behavior

TABLE OF CONTENTS

TITLE PAGE 1

TABLE OF CONTENTS 2-3

INTRODUCTION (MARIBETH MUNROE) 4-5

PHI LOCATION & SERVICES. 4

PHI MENTORING PROGRAMS 4-5

MENTOR (DEFINITION) 5

ASSESSMENT OF ORGANIZATION’S EXTERNAL ENVIRONMENT

(RUTHANN MCKENZIE) 6-8

CULTURAL DIVERSITY. 6

PHI TURNOVER 7-8

ASSESSMENT OF ORGANIZATION’S INTERNAL ENVIRONMENT

(ALFREDO PEREZ) 8-11

PHI INTERNAL CULTURE. 8-9

COMMUNITY & ENVIRONMENTAL IMPACT 10

SUCCESS STORIES 10-11

ASSESSMENT OF THE ORGANIZATIONS PROCESS

(JYOTI MARWAHA) 11-14

PHI MENTORING PROGRAM GOALS. 11

ENGINEER DEVELOPMENT PROGRAM (EDP) 12

EDP ROLES & RESPONSIBILITIES 12-13

ENGINEER DEVELOPMENT 13-14

RECOMMENDATIONS (MARIE MANUEL) 14-17

COACHING & MENTORING. 14

MENTORING OBJECTIVES. 15

GROUP RECOMMENDATIONS. 15-17

CONCLUSION (MARIBETH MUNROE) 17-18

REFERENCES 19-21

APPENDIX (A TO F) 22-28

FIGURE 1.1: MENTORING PROGRAM PARTICIPATION BAR 22

FIGURE 1.2: PHI RECYCLED COMMODITIES 23

FIGURE 1.3: ROLE & RESPONSIBILITIES OF EDP 24

FIGURE 1.4: NEW VACANCY REVIEW PROCESS 25

INTERVIEW – EUREKA NORMENT 26-27

INTERVIEW – PRABHAV SHAH 28

Pepco Holdings, Inc.: Mentoring for Career Success

Pepco Holdings, Inc. (PHI) was selected for our group term paper and provides regulated electricity service to approximately 2 million customers in the following states: Delaware, District of Columbia (DC), Maryland, and New Jersey. PHI has offices in Virginia, Delaware, and New Jersey and headquartered in the District of Columbia. The company’s subsidiaries include:

 Pepco: Provides regulated electricity

 Delmarva Power: Provides regulated natural gas

 Delmarva Power and Atlantic City Electric: Provides regulated electric utility

 Pepco Energy Services: Provides deregulated energy and energy-related services

According to Pepco Holdings, Inc., they had 5,025 employees as of December 2013 . PHI is passionate about ensuring that their employees are adequately trained and can perform at optimal...