Chumma

Communication is the key to success in any relationship. When a lack of communication exists in the organizational setting it has the potential to cause significant problems between management and employees. If this absence of interaction persists in the workplace, matters typically go unaddressed.

As a result conflict often arises and problems remain unresolved because of the absence of communication. A lack of verbal exchanges commonly increase resentments and this usually further escalates the situation. Fortunately this kind of situation can be reversed by making a few changes in the organizational environment.

The best way to avoid communication related issues is to encourage an atmosphere which promotes open communication. Leaders can effectively set the environment to be communication friendly by establishing policies which welcome the exchange of ideas. Employees are likely to respond favorably and will probably embrace any opportunity to share ideas when encouraged.

What are some guiding principles or corrective actions leaders can put into place to improve communication between management and employees?

*Establish an open door policy

A definitive way to improve communication between management and employees is for managers to create an open door policy to welcome any thoughts, comments, complaints or suggestions. When employees are encouraged to share feelings, it gives a sense of empowerment where they feel comfortable making contact with their managers to voice their concerns.

When managers sit behind closed doors and remain aloof, only coming out of their offices from time to time to check up on things, employees aren't usually at ease talking to their bosses when issues arise; as a result problems fester because they remain unaddressed.

Establishing an open door policy effectively removes that discomfort. This not only improves communication but also benefits the organization as a whole.

*Nurture a team environment

Another way to foster solid...