Club It Part 2

Club IT (Part Two)

Shelby Dankesreiter

BIS 219

Dr. Hany Saleeb

March 21, 2011

Club IT recently underwent some extensive remodeling to make the club feel full of energy and excitement, which has worked wonderfully, although the club’s information technology department could have stood some remodeling as well. Club IT caters to the a younger crowd, commonly referred to as “the next generation” and “millennia’s” because of their use of technology and being on the edge f each technological advancement. The customers that visit Club IT heavily rely on their various means of wireless communication such as Blackberrys and PDAs, which leads to the need for wireless technology on Club IT’s part. The need for wireless resources is not only on a customer basis, but also for the club’s daily operations. Currently the club is doing their entire ordering, inventory tracking, and advanced ticket sales manually, even though they have many options for moving those processes to an online function. The move to online ordering and inventory is one of the foremost issues that Club IT should address, not only because it is the newest and easiest way to place orders and track inventory, but also because it can save the club a lot of time and money. Along with the unnecessary manual work their website is in need of some improvement to make it more visually appealing and user friendly. Club IT is in need of some technological and business practices improvements to improve their day-to-day functioning.

After careful review of the business practices at Club IT it is clear that they are suffering from three major issues, a lack of online B2B e-commerce, the use of Wi-Fi, and their website structure. From an ecommerce standpoint, Club IT is simply not taking advantage of systems and suppliers that could be saving them time and money. At this point in time Club IT is doing all of their ordering either on paper or over the phone, whereas the use of an online B2B system would be...